Visitor’s Guide

OUR LOCATION

We are located on the 8th floor of Marriott Montreal Airport In-Terminal Hotel, which is adjacent to the US Terminal of the airport. Our spa is not accessible from inside the airport security area.
To gain access to our spa, please present yourself at the hotel’s Front Desk and advise the staff that you have an appointment at the spa. Once on the 8th floor, please head towards the gymnasium.

ARRIVAL

To make the most of your appointment, we recommend you arrive 20-30 minutes prior to your treatment to check in, change and relax.

If you arrive late, we will do our very best to accommodate your entire service, however, as a courtesy to other guests you may only receive the remaining available appointment time.

GIFT CARDS / VOUCHERS

If you intend to redeem gift card / voucher, please advise our staff upon arrival.

We only accept Gift Cards/Vouchers purchased from Wayspa and on our Fresha online platform.

Gift card / voucher balance cannot be used to offer gratuity (tips) to a therapist.

Payments with gift card / voucher cannot be combined with other promotions or discounts.

PARKING

If you are arriving by car, DO NOT use the hotel’s underground parking lot.
Please leave your car at the hotel’s valet service. The service is free for our customers when we validate the parking ticket.

Access to the valet service is via the ramp at this location on Google Maps

WATER FACILITIES
(POOL & HOT TUB)

When you book treatments lasting 90 minutes or more, you may use the hotel’s water facilities at no charge (for a maximum duration of 2 hours during spa opening hours). Please request this perk at the time of booking.

WHAT TO WEAR

We offer a bathrobe slippers and towels for your comfort throughout your spa experience.

Please bring swimsuits if you plan to use the water facilities. Swimsuits are also available for purchase at the spa.

CHANGING ROOMS

Well-appointed washrooms and showers are available for your convenience in the changing rooms.
After your treatments, you may take a shower with towels and hair dryers provided.
If you use the water facilities, we offer the use of secure locker for your belongings in the changing room.

RESCHEDULING, CANCELLATION & NO-SHOW POLICY

Advanced reservation for our services is recommended.
A major credit card is required to hold your reservation.
If you need to cancel or reschedule, we require 24 hours’ notice. Appointments cancelled, changed or rescheduled in less than 24 hours will be billed 50% of each service. Day-of cancellations or no-shows will be billed 100% of each service.
You can modify or cancel a reservation on the Fresha booking platform, or by contacting us by phone or email.

INSURANCE RECEIPTS

All our massage therapists are accredited and can provide receipts for massages for insurance claims.

GRATUITIES

Clients who are happy with their service typically offer 15-25% of the service price as gratuity to their therapist at the time of payment.

Gift card / voucher balance cannot be used to offer gratuity (tips) to a therapist.

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